Privacy Policy

This Privacy Policy outlines how we collect, use, protect, and disclose personal information obtained through your use of our website and services. By accessing or using our website, you consent to the practices described in this policy. This policy applies solely to information collected through our website and not to any third-party sites that may be linked from our platform.

2. Information We Collect

We collect information to provide better services to our users and improve their experience.

A. Information You Provide:

  • Registration and Ordering: When you create an account or place an order, we collect personal details such as your name, email address, shipping/billing address, phone number, and payment information.
  • Communications: Information you share when contacting customer support, participating in surveys, or subscribing to newsletters.

B. Information Collected Automatically:

  • Device and Usage Information: We collect data about your device (IP address, browser type, operating system) and how you interact with our website (pages viewed, time spent, referral URLs).
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, analyze trends, and personalize content. You can manage cookie preferences through your browser settings.
  • Transaction Details: Information related to purchases, returns, and payment methods.

C. Information from Third Parties:

We may receive information from partners, social media platforms, or publicly available sources, which we combine with data we already hold.

3. How We Use Your Information

We use collected information for purposes such as:

  • Processing and fulfilling your orders.
  • Providing customer support and responding to inquiries.
  • Sending transactional emails (order confirmations, shipping updates).
  • Improving website functionality, security, and user experience.
  • Sending marketing communications (with your consent).
  • Conducting research and analytics to understand user preferences.
  • Complying with legal obligations and preventing fraudulent activities.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share data in the following circumstances:

  • Service Providers: With trusted partners who assist in payment processing, shipping, analytics, and marketing (under strict confidentiality agreements).
  • Legal Compliance: When required by law, court order, or government request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, where user information may be transferred as a business asset.
  • Protection of Rights: To enforce our policies, protect our rights, or investigate potential fraud or security issues.

5. Data Security

We implement reasonable technical and organizational measures to safeguard your personal data against unauthorized access, alteration, or destruction. However, no online transmission or storage method is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

  • Access and Correction: You may review, update, or correct your account information by logging into your profile.
  • Marketing Opt-Out: You can unsubscribe from promotional emails by clicking the “unsubscribe” link in any marketing communication.
  • Cookies: Adjust your browser settings to refuse cookies, though this may affect website functionality.
  • Account Deletion: You may request account deletion by contacting us, subject to legal retention requirements.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

8. International Transfers

If you are accessing our website from outside our operating country, your data may be transferred to and processed in other jurisdictions where privacy laws may differ.

9. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Updates to This Policy

We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated effective date. We encourage you to review this page regularly.